We protect your information with care and transparency. This page explains what we collect, why, how long, and your choices.
Category | Examples | Purpose | Legal basis |
---|---|---|---|
Identity | Full name, ID docs (where lawful), demographics you share | Eligibility checks, service provision, safeguarding | Contract, Legitimate Interests, Legal Obligation |
Contact | Email, phone, address | Case updates, scheduling, support communications | Contract, Legitimate Interests |
Case | Facts you provide, documents, outcomes (may include sensitive data with consent) | Legal aid & advocacy; reporting (aggregated) | Consent, Legal Obligation, Substantial public interest (where applicable) |
Usage | Logs, device, approximate location, interactions | Security, performance, product improvement | Legitimate Interests |
Media | Photos/video you share or consent to use | Awareness, reporting, historical record | Consent |
Cookies | Functional, analytics, performance | Experience, metrics, reliability | Consent (non-essential) |
We do not sell your personal information.
Legal basis mix
Typical retention (months)
Rights requests (12 mo)
Transfers occur only when necessary and under safeguards (agreements, encryption, minimal data).
This page is an overview and not legal advice. Some services may have additional notices.
Date | Version | Summary |
---|---|---|
September 11, 2025 | v2.0 | Expanded regional notices; clarified retention; added charts. |
June 12, 2024 | v1.5 | Added cookie preference center; minor wording updates. |
Jan 30, 2024 | v1.0 | Initial publication. |