Patient Rights Helpdesk
We listen, advise, and escalate complaints safely.
Health Rights & Dignity in Care
We work with communities and facilities to improve respectful care, reduce stock-outs and wait times, and make grievance redress safe and effective.
Facilities Assessed (’24–’25)
176
HCII–IV & hospitals
Community Monitors
420
Trained volunteers
Fixes Implemented
312
Queuing, signage, privacy
Outcomes Mix
What We Do
Facility Scorecards
Community monitors track wait time, stock-outs, and respect.
Maternal & Neonatal Care
Respectful maternity care and timely referrals.
Accountability Dialogues
Action plans with duty bearers and follow-up.
SRHR & Consent
Youth-friendly services, privacy, and informed consent.
Disability Inclusion
Accessible information and grievance redress.
Client Journey
1
Listen
Helpdesk captures concerns safely and explains options.
2
Document
We record facts, evidence, and consent for follow-up.
3
Engage
Facility + district dialogue; action plan with timelines.
4
Fix & Close
We verify the fix, share updates, and learn from feedback.
Principles: safety, inclusion, privacy, and respect.
Health Rights Dashboard
Demo data: wait times & top issues (’24–’25).
Median Time to Fix (days)
From complaint logged to verified resolution.
Outreach & Dialogues
| Date | Event | Location |
|---|---|---|
| Sep 22, 2025 | Clinic Exit Interviews Training | Masaka |
| Oct 08, 2025 | Maternal Health Scorecard Launch | Kyengera |
| Oct 21, 2025 | Accountability Roundtable | Kampala |
Resources
In the Field
Help us make care respectful for everyone.
Report an experience, volunteer as a monitor, or fund patient-centered improvements.